These types of ICT include:
Application | Use |
Standard Office Applications - Main Examples | |
Word processing | E.g. Microsoft Word: Write letters, reports etc |
Spreadsheets | E.g. Microsoft Excel; Analyse financial information; calculations; create forecasting models etc |
Database software | E.g. Oracle, Microsoft SQL Server, Access; Managing data in many forms, from basic lists (e.g. customer contacts through to complex material (e.g. catalogue) |
Presentation software | E.g. Microsoft PowerPoint; make presentations, either directly using a computer screen or data projector. Publish in digital format via email or over the Internet |
Desktop publishing | E.g. Adobe Indesign, Quark Express, Microsoft Publisher; produce newsletters, magazines and other complex documents. |
Graphics software | E.g Adobe Photoshop and Illustrator; Macromedia Freehand and Fireworks; create and edit images such as logos, drawings or pictures for use in DTP, web sites or other publications |
Specialist Applications - Examples (there are many!) | |
Accounting package | E.g. Sage, Oracle; Manage an organisation's accounts including revenues/sales, purchases, bank accounts etc. A wide range of systems is available ranging from basic packages suitable for small businesses through to sophisticated ones aimed at multinational companies. |
Computer Aided Design | Computer Aided Design (CAD) is the use of computers to assist the design process. Specialised CAD programs exist for many types of design: architectural, engineering, electronics, roadways |
Customer Relations Management (CRM) | Software that allows businesses to better understand their customers by collecting and analysing data on them such as their product preferences, buying habits etc. Often linked to software applications that run call centres and loyalty cards for example. |
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